Operations Support Specialist:

Hourly: Full-Time

Pay: $21.00 -$26.00/hr.

Hours/Shifts; Sun – Thursday 8 AM – 5PM or Mon – Friday 8 AM-5PM

Benefits Summary: Benefits for Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks.

General Summary: This position is responsible for tracking and reporting operational productivity, payroll, key performance indicators, and outbound load planning. It provides a foundation that links Customer Service, Transportation, and the Warehouse and is a central point for the dissemination of information company wide.

Essential Job Functions:

• Gather data from multiple sources and enter on spread sheets.
• Process outbound loads using a load planning program (Trailer Builder).
• Calculate and report on productivity and performance incentives for multiple departments.
• Manage and maintain users for the various software platforms used by the warehouse and transportation.
• Bill of Ladings, Specials routing, Air freight bookings.
• Ordering and tracking of driver uniforms
• Process, research, and record/report on errors.
• Communicate with multiple departments and employees in a professional manner.
• Backhaul management and communication with vendors and drivers.
• Track and update various retention bonuses for warehouse employees.
• Coordinate between transportation and payroll drivers per diems for overnight routes.
• Other tasks as needed for vacation coverage.
• Other responsibilities as assigned by manager.
• Prompt email responsiveness and communication.

Knowledge, Skills, and Abilities:

• Attention to detail and accuracy is essential to this position.
• General knowledge of warehouse and/or transportation industry.
• Has the ability to be agile and reprioritize tasks as needed or directed.
• Must have professional written and oral communication skills.
• Skilled in time management- the ability to follow through with daily tasks and be a self-starter.
• Ability to maintain confidentiality, as there is exposure to sensitive information.
• Ability to work well with other employees to foster a respectful and professional work environment.

Education and Experience:

• High school diploma or equivalent required
• Experience with Microsoft Office (Outlook, Excel, SharePoint)
• Experience with Microsoft Dynamics NAV
• 1-2 years’ experience within the distribution industry preferred
• 1-2 years’ experience with clerical and administrative procedures such as filing and data entry

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.